Overview
The Refunds page lists every order and counter bill that has been refunded, for example after a return or after cancelling a paid order. Refunds are recorded from the order itself (see How do I process a customer return and refund?); this page is where you review them.
Open the Refunds Page
Go to Refunds (on mobile: Menu (☰) at the bottom → Refunds).
What You Can Do
- Cards at the top: Total, POS Billing, Order By Customer and Order By Seller. Click one to show only those refunds.
- Search by receipt number, customer or phone.
- Filters: Sales Channel and Date (All Time, Today, Last 7 Days, This Month), then Apply Filters.
- On each refund: View opens the order with its refund details (amount, method, reason and proof); Invoice opens the invoice.
💡 Walk-in bills: refunds of counter bills without a customer name are shown as Walk-in Customer.