How do I confirm an order and set shipping charges?

Why Confirm Orders?

When an order is placed online by a customer, it enters your dashboard in the Placed state. Confirming the order signals that your store has reviewed the items, verified the delivery pincode, and accepted the order for fulfillment.

Adjusting Shipping Charges on Confirmation

Courier shipping rates often vary depending on parcel weight, package dimensions, or remote delivery locations. StoreYug allows you to review and set the exact shipping charge before confirming the order.

Step-by-Step Guide

Open the order: Go to Orders and open an order with the Placed status (tip: click the Placed card at the top to list only those).
Review the items, customer contact and delivery address.
Click Update Status → Mark Confirmed, or click the Confirmed step on the timeline.
In Confirm Order & Add Shipping, enter the final delivery charge in Shipping Charges (₹) (e.g. 70) or leave 0 for free shipping. The total payable updates automatically.
Customer Notification: keep Send WA to send the customer a WhatsApp message with the confirmation and invoice link, or switch to Skip WA.
Click Save & Send Message. The order moves to Confirmed.

What Happens Next? (The Two Fulfillment Paths)

Once an order is Confirmed, StoreYug guides your next action based on payment terms:

For Prepaid Orders: The next action button is Mark Paid. The system expects you to verify receipt of the customer's UPI or bank payment before proceeding to packing.
For Postpaid / COD Orders: The next action button is directly Mark Packed. Because payment is collected at the doorstep, you can start boxing the items right away.

Double-Deduction Protection

To change the shipping charge later, open the order and use Update Status → Edit Confirmed Details, then Update & Send Message.

Because StoreYug reserves stock the moment an order is Placed (to prevent storefront overselling), confirming the order does not deduct stock a second time. StoreYug's built-in safeguard recognizes that units are already accounted for in the stock ledger.

⚠️ Transparent Billing: If you adjust shipping charges on a postpaid (COD) order, the updated balance is immediately reflected on the customer's digital invoice and receipt so the courier collects the correct amount.