How do I track customer repeat orders and update delivery details?

Managing Customer Relationships in Orders

StoreYug’s order management dashboard displays valuable customer context alongside order items, helping you provide personalized service and prevent delivery failures.

Customer Repeat Purchase Insights

When you open any order, StoreYug displays the customer’s purchase history right next to their name:

• New / Repeat badge: next to the customer's name, New for a first order or Repeat (3) when this is their third order.
• Loyalty Recognition: Quickly identify VIP repeat customers to add free samples, personalized thank-you notes, or extra discount perks.

Editing Delivery Address Before Dispatch

Customers often message after ordering to correct their flat number, street or pincode. Until the order is Shipped, you can update the address:

1. Open the order.
2. In the Shipping Address card, click the ✏️ Edit Address button.
3. In Edit Shipping Address, update the address, pincode, city or state.
4. Click Save Changes. Labels you print from now on show the new address.

Adding Internal Staff Notes

1. In the Internal Notes section, type any operational context (e.g. "Customer requested delivery after 5 PM" or "Packed with bubble wrap for fragile glass").
2. Click Save Notes. Internal notes are visible only to store staff and never shown to the customer.

Direct WhatsApp Customer Chat

Need to clarify a delivery address or confirm a custom color preference? Click the green WhatsApp icon next to the customer's phone number on the order screen to open a direct WhatsApp conversation instantly.