Managing Customer Relationships in Orders
StoreYug’s order management dashboard displays valuable customer context alongside order items, helping you provide personalized service and prevent delivery failures.
Customer Repeat Purchase Insights
When you open any order, StoreYug displays the customer’s purchase history right next to their name:
- Repeat Buyer Badge: Shows the exact order number for that customer (e.g. "Order #3 from this customer").
- Loyalty Recognition: Quickly identify VIP repeat customers to add free samples, personalized thank-you notes, or extra discount perks.
Editing Delivery Address Before Dispatch
Customers frequently message after placing an order to correct a typo in their flat number, street name, or pincode. As long as the order has not been marked as Shipped, you can update the address directly:
- Open the order details page.
- In the Delivery Address card, click the Edit Address icon.
- Update the recipient address, city, state, or pincode.
- Click Save Address. The updated details will appear immediately on all newly printed shipping labels.
Adding Internal Staff Notes
- In the Order Notes section, type any operational context (e.g. "Customer requested delivery after 5 PM" or "Packed with bubble wrap for fragile glass").
- Click Save Notes. Internal notes are visible only to store staff and never shown to the customer.
Direct WhatsApp Customer Chat
Need to clarify a delivery address or confirm a custom color preference? Click the green WhatsApp icon next to the customer's phone number on the order screen to open a direct WhatsApp conversation instantly.