When to Cancel an Order
Orders can be cancelled prior to dispatch if a customer changes their mind, if an address is unreachable, or if an item is out of stock. Once an order is Shipped, it can no longer be cancelled: the parcel is on its way, so when it comes back, use Return Order instead (this also covers a Cash on Delivery parcel the customer refused).
Step-by-Step Cancellation Guide
- Open Orders and open the order you need to cancel.
- Click Update Status → Cancel Order.
- Reason for Cancellation (required): choose a reason from the list.
- Additional Details (optional): add any notes.
- Refund Details (only if the customer already paid):
• Refund Amount (₹): pre-filled with the amount paid; change it for a partial refund.
• Refund Method: UPI, Bank Transfer or Cash.
• Transaction / Ref ID (Optional) and Payment Screenshot as proof of the refund. - Customer Notification: keep Send WA to tell the customer on WhatsApp, or switch to Skip WA.
- Click Cancel Order & Notify. The order moves to Cancelled (or Refunded if money was returned).
🎟️ Coupons: if the order used a coupon and you kept no money (cancelled before paying, or fully refunded), the coupon becomes available again, for its overall limit and for that customer.
Automatic Inventory Reversal (Restock)
Because cancelled orders never left your physical premises, StoreYug eliminates manual stock re-entry:
✅ Stock comes back automatically: the moment an order is cancelled, StoreYug adds a
REVERSAL entry to the stock ledger and returns the reserved units to your sellable stock. There's nothing to tick. If an item was actually damaged, record it afterwards with Inventory → Adjust Stock.