When to Cancel an Order
Orders can be cancelled prior to dispatch if a customer changes their mind, if an address is unreachable, or if an item is out of stock. Once an order is marked as Delivered, it can no longer be cancelled (it must be handled as a Return instead).
Step-by-Step Cancellation Guide
- Open Orders and click on the order you need to cancel.
- Click Update Status → Cancel Order to launch the cancellation modal.
- Select Reason for Cancellation (Required): Choose from your store’s standardized cancellation reasons (e.g. Customer Request, Item Out of Stock, Payment Failed, or Undeliverable Area).
- Add Additional Details (Optional): Enter extra operational notes explaining the cancellation context.
- Refund for Prepaid Orders: If the order was already marked as Paid, StoreYug displays mandatory refund fields:
• Refund Amount: Pre-filled with the total payable amount (you can adjust for partial refund deductions).
• Refund Method: Select UPI, Bank Transfer, or Cash.
• Transaction / Ref ID (Optional): Enter the bank transfer UTR or payment reference number. - Customer WhatsApp Notification: Keep the toggle enabled to automatically open a WhatsApp message informing the customer that their order was cancelled and confirming their refund details.
- Click Cancel Order & Notify. The status updates to Cancelled (or Refunded if payment was returned).
Automatic Inventory Reversal (Restock)
Because cancelled orders never left your physical premises, StoreYug eliminates manual stock re-entry:
✅ Instant Automated Reversal: The instant an order is cancelled, StoreYug’s inventory system automatically creates a
REVERSAL entry in the stock ledger. The reserved units are restored to your sellable stock count immediately at current weighted average cost, with zero risk of stock discrepancies.