Customers
Manage customer directories, track lifetime order analytics, review purchase histories, and protect your store with customer blocking.
How do customers get created and managed in StoreYug?
Walkthrough of StoreYug’s customer directory: automatic creation from online orders, POS billing, and manual orders using unique phone numbers.
How do I search, filter, and view customer profiles?
Guide to using customer search by phone/name/email, filtering by Active vs. Blocked, and navigating customer profiles.
What customer insights and lifetime metrics are tracked?
Deep dive into Customer 360° analytics: Lifetime Spent, Total Orders, Shipped & Delivered, Cancelled & Refunded, and POS orders.
How do I view and filter a customer's order history?
How to review past purchases on a customer’s profile with status filter chips, sales channel filters, and date ranges.
How and why should I block a customer in StoreYug?
Protecting your business from fake COD orders and fraud: selecting standardized block reasons and how blocking restricts checkout.
How do I unblock a customer?
Step-by-step guide to unblocking a customer and restoring their ordering privileges across online and offline channels.
How does StoreYug handle repeat customers and loyalty recognition?
Identifying VIP repeat buyers with the Repeat badge, 1-click WhatsApp customer chat, and delivery address management.