How do I view and filter a customer's order history?

Centralized Order History

Every customer details page contains an integrated Order History section at the bottom. This gives you complete visibility into every receipt, line item, and payment method associated with that customer without leaving their profile.

Searching and Filtering Past Orders

You can filter the customer's purchase history using multiple tools:

1. Receipt Number Search: Search by specific receipt number (e.g. REC-2026-00042) to locate a specific past transaction instantly.
2. Metric Filter Chips: Click the stat chips above the table to filter instantly:
   • All Orders: Resets all filters to show complete history.
   • Shipped & Delivered: Shows only successfully completed sales.
   • Cancelled & Refunded: Isolates rejected or returned orders.
   • Total POS: Isolates in-store counter bills.
3. Sales Channel Filter: Filter between POS Billing, Online Storefront, and Seller Created orders.
4. Date Range Filter: Filter orders placed Today, in the Last 7 Days, or This Month.

Direct Actions from Order History

From each order card or row in the history list, you have quick access to key fulfillment tools:

• View Order: Click the receipt number or view button to open the full order details and fulfillment timeline.
• View Invoice (printer icon): open the order's invoice PDF.
• Print Shipping Label (tag icon): print the 4x6" courier label.

To send the invoice to the customer on WhatsApp again, open the order and click Resend on its timeline (for counter bills: Resend in Sales History).