Restoring Customer Accounts
If a blocked customer settles their outstanding dues, resolves a delivery dispute, or verifies their authentic address, you can restore their purchasing privileges at any time with a single click.
Step-by-Step Guide to Unblocking
- Navigate to Customers in your seller dashboard.
- Click on the Blocked filter chip at the top to isolate blocked accounts.
- Click on the customer to open their profile. Notice the red Customer is Blocked alert box detailing the block history.
- In the top action bar, click the green Unblock button.
- A confirmation modal appears. Review the prompt and click Yes, Unblock Customer.
What Happens Automatically on Unblocking
✅ Immediate Restoration:
• Status Updated: The account status badge switches from red Blocked to green Active.
• Purchasing Privileges Restored: The customer can immediately place orders on your online catalog storefront.
• POS & Manual Billing Re-enabled: Cashiers can search and select the customer in POS Billing, and staff can record manual orders again.
• Real-Time UI Update: StoreYug uses dynamic HTMX updates so the account card refreshes without requiring a full page reload.
• Status Updated: The account status badge switches from red Blocked to green Active.
• Purchasing Privileges Restored: The customer can immediately place orders on your online catalog storefront.
• POS & Manual Billing Re-enabled: Cashiers can search and select the customer in POS Billing, and staff can record manual orders again.
• Real-Time UI Update: StoreYug uses dynamic HTMX updates so the account card refreshes without requiring a full page reload.