Orders & Sales
Process POS counter billing, manage online fulfillment, print shipping labels, track refunds, and export GST reports.
How do I manage and fulfill orders in StoreYug?
Complete walkthrough of StoreYug’s order fulfillment pipelines: Prepaid (Placed → Confirmed → Paid → Packed → Shipped → Delivered) vs. COD (Placed → Confirmed → Packed → Shipped → Delivered).
How does in-store POS Billing work?
Step-by-step guide to counter checkout: adding items, customer contact, split payments, instant WhatsApp invoice links, and sales history access.
How do I manually create an order for a customer?
Guide to creating orders received via WhatsApp, phone, or Instagram in Placed status, selecting payment terms, and adding shipping charges during confirmation.
How do I confirm an order and set shipping charges?
Reviewing new incoming orders, setting courier shipping fees, and understanding next steps for Prepaid vs COD.
How do I mark an order as Paid, Packed, and Shipped?
Recording payments for prepaid orders, marking items as Packed, entering courier tracking URLs, and uploading dispatch photos.
How do I mark an order as Delivered and collect COD payment?
Finalizing delivery: marking prepaid orders as Delivered and collecting cash/UPI payments for COD orders with automatic Paid logging.
How do I print shipping labels (single and batch)?
How to generate 4x6" shipping labels for parcel boxes and print multiple labels at once with Batch Print.
How do I view, print, and share GST tax invoices?
Guide to viewing GST-compliant invoices, accessing bills from Sales History, and sending digital invoice links via WhatsApp.
How do I cancel an order and issue refunds?
Cancelling unfulfilled orders with mandatory cancellation reasons, issuing refunds for prepaid orders, and automatic inventory stock reversal.
How do I process a customer return and refund?
Step-by-step guide to handling returns on delivered orders, issuing refunds, and setting the restock toggle.
How do I export sales reports and GSTR-1 tax data?
How to download Excel/CSV sales reports and export ready-to-file GSTR-1 tax sheets from Sales History.
How do I track customer repeat orders and update delivery details?
Identifying loyal repeat buyers, editing shipping addresses prior to dispatch, adding internal order notes, and customer communication.