Orders & Sales
Process POS counter billing, manage online fulfillment, print shipping labels, track refunds, and export GST reports.
How do I manage and fulfill orders in StoreYug?
Complete walkthrough of StoreYug’s order fulfillment pipelines: Prepaid (Placed → Confirmed → Paid → Packed → Shipped → Delivered) vs. COD (Placed → Confirmed → Packed → Shipped → Delivered).
How does in-store POS Billing work?
Counter checkout step by step: add items, type quantities, give item or cart discounts, split payments, share the bill on WhatsApp or by QR code, and print a receipt slip.
How do I manually create an order for a customer?
Guide to creating orders received via WhatsApp, phone, or Instagram in Placed status, selecting payment terms, and adding shipping charges during confirmation.
How do I confirm an order and set shipping charges?
Reviewing new incoming orders, setting courier shipping fees, and understanding next steps for Prepaid vs COD.
How do I mark an order as Paid, Packed, and Shipped?
Recording payments for prepaid orders, marking items as Packed, entering courier tracking URLs, and uploading dispatch photos.
How do I mark an order as Delivered and collect COD payment?
Finalizing delivery: marking prepaid orders as Delivered and collecting cash/UPI payments for COD orders with automatic Paid logging.
How do I print shipping labels (single and batch)?
Print a 4x6" shipping label for one order, or select several orders and print all their labels at once.
How do I view, print, and share GST tax invoices?
Guide to viewing GST-compliant invoices, accessing bills from Sales History, and sending digital invoice links via WhatsApp.
How do I cancel an order and issue refunds?
Cancelling unfulfilled orders with mandatory cancellation reasons, issuing refunds for prepaid orders, and automatic inventory stock reversal.
How do I process a customer return and refund?
Step-by-step guide to handling returns on delivered orders, issuing refunds, and setting the restock toggle.
How do I download a sales report for my accountant?
Download a CSV sales report from Sales History with one row per item and the full GST breakdown, for any date range.
How do I track customer repeat orders and update delivery details?
Identifying loyal repeat buyers, editing shipping addresses prior to dispatch, adding internal order notes, and customer communication.
How do I choose how POS bills are shared with customers?
Choose WhatsApp, QR code or no sharing for counter bills. Your choice is remembered for the next bill.
How do I use the Refunds page?
See every refunded order and counter bill in one place, filter by channel and date, and open the order or its invoice.
How do I find and filter bills in Sales History?
Search and filter shipped, delivered and counter sales, open a bill, print it, share it again, or start a return.
How do I print a receipt slip on a thermal printer?
Print 58mm (2-inch) or 80mm (3-inch) receipt slips for counter bills from a laptop or an Android phone, and fix slips that are off-centre or cut off.