How do I set a counter (POS) bill policy?

Overview

The Counter (POS) Bill Policy is for in-store sales. It's printed on your POS bills (the invoice link and QR) and is separate from your online order policy, because customers come back to the shop and the window counts from the bill date.

Step-by-Step

1. Open Store Settings (click your store name at the top, or account menu → Store Settings; on mobile: Menu (☰) → Store Settings) and select the Policies tab.
2. Scroll to Counter (POS) Bill Policy and turn on Print return / exchange policy on POS bills.
3. Returns at the counter: Exchange only (no refund), Return with refund or No returns or exchanges.
4. Within how many days of the bill? 1 to 90 days.
5. For returns with refund, Refund paid as: Same mode as payment (cash / UPI), Cash or UPI.
6. Bill required: tick Customer must bring this bill if needed.
7. Extra note (optional, up to 300 characters), e.g. "Not applicable on sale items."
8. Check the Printed on bills: preview, then click Save Counter Policy.

To stop printing a policy, turn the switch off and click Save Counter Policy.