How do I publish my return, refund and cancellation policy?

Why Publish Policies?

Clear policies build trust before a customer orders. StoreYug shows them on your product pages, at checkout, in the order WhatsApp message and on a Store Policies page, and shares them with Google. They also add 6 points to your Store Visibility score.

Step-by-Step

1. Open Store Settings (click your store name at the top, or account menu → Store Settings; on mobile: Menu (☰) → Store Settings) and select the Policies tab.
2. Under Order Policies, turn on Show order policies on my store.
3. Returns & Exchanges: choose Returns accepted (refund), Exchange only (no refund) or No returns or exchanges.
4. If you accept returns or exchanges, fill in:
   • Within how many days of delivery? 1 to 90 days.
   • Who pays return shipping? Customer pays or Free for the customer.
   • Delivery charges on a return: Not refunded or Refunded with the return.
5. Cancellation requests: Accepted until I dispatch the order, Accepted until I confirm the order, or Not accepted once placed. Customers can't cancel by themselves; they message you on WhatsApp and you cancel the order.
6. Additional terms (optional, up to 500 characters), e.g. "Unused items with original tags only. Customised orders cannot be returned."
7. Check the Customers will see: preview, then click Save Policies.

How Policies Are Used Later

• Each order saves the policy that applied when it was placed. Its invoice shows that version, even if you change your policy later.
• When you return an order, the return window shows the policy and pre-fills the refund amount (e.g. without delivery charges if those aren't refunded). You can still change it.

For counter (POS) sales, set a separate policy: see How do I set a counter (POS) bill policy?