Managing Customer Returns in StoreYug
When a customer returns a delivered product, you don't need to navigate between different screens or manually calculate write-offs. StoreYug's order return modal includes a built-in "Restock items to inventory" control designed specifically for retail returns.
Step-by-Step Return & Restock Flow
- Open Order Details: In your StoreYug seller dashboard, go to Orders (or Sales History) and click on the delivered order.
- Click "Return Order": Click the Return Order (or Process Refund) action button to open the return modal.
- Select Reason for Return: Choose the return classification (e.g. Defective Product, Size Mismatch, Wrong Item Delivered, or Customer Changed Mind).
- Add Additional Notes (Optional): Enter details regarding the return (e.g. "Customer returned in original intact packaging").
- Set "Restock items to inventory" Checkbox: Keep it checked (default) if the returned item is in good, resalable condition (unused with tags) to automatically restore it to your shelf stock at weighted average cost. Uncheck it if the item was returned damaged, broken, stained, or spoiled so the refund is issued without adding damaged goods back to your catalog.
- Enter Refund Details: Specify the refund amount and refund method (Cash, UPI, or Bank Transfer).
- Submit Return: Click Process Return & Refund. StoreYug updates the order status to Refunded and syncs your inventory ledger accordingly.
💡 Built-in Convenience: You never have to visit the Inventory tab separately to write off damaged returns. Simply uncheck the "Restock items to inventory" box in the return modal, and StoreYug handles the inventory write-off automatically!
What if an Unchecked Return is Later Repaired?
If you unchecked the restock box because an item needed minor servicing or packaging replacement, and it later becomes resalable, simply go to Inventory → Manage Product → + Add Stock to re-introduce the unit to your shelf.