Overview
Every subscription order has a unique Order Reference ID and an interactive tracking screen where you can monitor verification progress in real time.
Accessing Your Order Status
- Immediate Redirection: After submitting payment proof, you are automatically directed to your Order Status page.
- From Billing & Subscriptions: open the account menu (your name, top right) and click Billing & Subscriptions. On mobile, tap Menu (☰) at the bottom, then Billing & Subscriptions. The Payment History table shows each order's status: click Pay Now to finish an unpaid order, or Receipt once it's paid.
Understanding Order Statuses
Your subscription order progresses through distinct stages:
| Status | Color Code | What It Means | Next Action |
|---|---|---|---|
| Pending | Blue | Order created, awaiting payment and screenshot submission. | Click Complete Payment (or Pay Now in Payment History) to pay and upload your proof. |
| Awaiting Verification | Amber | Payment proof has been received and is under manual reconciliation. | Our team verifies transactions within 12–24 business hours. No further action needed. |
| Paid / Active | Green | Payment successfully verified! Your subscription is live. | All features are unlocked. You can download your official tax receipt anytime. |
| Failed / Cancelled | Red | Payment could not be verified (e.g., mismatched amount or unreadable screenshot). | Read the note provided, then click Try Again or View Plans to place a fresh order with the correct proof. |
Verification Timeline & Notifications
Our accounts team reconciles payments throughout standard business hours, typically completing verifications within 12 to 24 hours. You will automatically receive:
- An email confirmation acknowledging that your payment screenshot was received.
- An immediate activation email as soon as your payment is verified, complete with your subscription start date, end date, and receipt link.