Overview
Every subscription order has a unique Order Reference ID and an interactive tracking screen where you can monitor verification progress in real time.
Accessing Your Order Status
- Immediate Redirection: After submitting payment proof, you are automatically directed to your Order Status page.
- From Billing History: You can also return to this status page anytime by opening Store Settings > Billing & Subscriptions and clicking on your recent order.
Understanding Order Statuses
Your subscription order progresses through distinct stages:
| Status | Color Code | What It Means | Next Action |
|---|---|---|---|
| Pending | Blue | Order created, awaiting payment and screenshot submission. | Click "Complete Payment" to upload your proof. |
| Awaiting Verification | Amber | Payment proof has been received and is under manual reconciliation. | Our team verifies transactions within 12–24 business hours. No further action needed. |
| Paid / Active | Green | Payment successfully verified! Your subscription is live. | All features are unlocked. You can download your official tax receipt anytime. |
| Failed / Cancelled | Red | Payment could not be verified (e.g., mismatched amount or unreadable screenshot). | Review the explanatory note provided and place a fresh order with correct proof. |
Verification Timeline & Notifications
Our accounts team reconciles payments throughout standard business hours, typically completing verifications within 12 to 24 hours. You will automatically receive:
- An email confirmation acknowledging that your payment screenshot was received.
- An immediate activation email as soon as your payment is verified, complete with your subscription start date, end date, and receipt link.