How do I create a coupon code for my online store?

Overview

Coupon codes let customers get a discount when they order from your online store, for example DIWALI10 for 10% off or WELCOME50 for ₹50 off. They're great for festivals, first orders, Instagram followers or WhatsApp broadcasts.

💡 Where coupons work: customers enter the code at checkout on your online store. For counter bills and orders you create yourself, use item and bill discounts instead (see How do I give a discount in POS or Create Order?).

Step-by-Step: Create a Coupon

Go to Coupons (on mobile: Menu (☰) at the bottom → Coupons).
Click Add New. The Add Coupon window opens.
Coupon Code (required): 3 to 30 characters, using letters, numbers, hyphens (-) or underscores (_). It's saved in CAPITAL letters, so diwali10 becomes DIWALI10. Each code must be unique in your store.
Discount Type: Percentage (%) or Flat Amount (₹).
Discount Value (required): e.g. 10 for 10% or ₹10. A percentage can't be more than 100.
Min. Order Amount (₹) (optional): the minimum cart subtotal needed to use the coupon, e.g. 499.
Max Discount Limit (₹) (optional, for percentage coupons): caps the discount, e.g. 20% off up to ₹200.
Valid From and Valid Until / Expiry: when the coupon works. Leave the expiry empty for no expiry date.
Total Usage Limit (optional): how many orders in total can use the code, e.g. the first 100 orders.
Limit Per Customer: choose Limited and enter how many orders one customer can place with the code (e.g. 1), or Unlimited.
Description / Notes (optional): a note for yourself, e.g. Diwali Instagram campaign.
Keep Active in Store switched on so customers can use it, then click Save Coupon.

Share the Code

In the coupon list, click a coupon's code to copy it, then share it on WhatsApp, Instagram or your shop's posters.

✅ Tip: Combine a minimum order with your discount (e.g. ₹100 off on orders above ₹999) so coupons increase your order value instead of only reducing your margin.