How the Discount Is Calculated
- Percentage: the percentage of the cart subtotal. If you set a Max Discount Limit, the discount never goes above it.
Example: 20% off, max ₹200. On a ₹600 cart the discount is ₹120; on a ₹2,000 cart it's ₹200 (not ₹400). - Flat Amount: a fixed amount off, e.g. ₹50.
- The discount is never more than the cart total, so a ₹100 coupon on an ₹80 cart gives ₹80 off.
When a Customer's Coupon Is Refused
At checkout, the customer sees one of these messages:
| Message | Why |
|---|---|
| This coupon is no longer active. | You switched the coupon off, or deleted it. |
| This coupon is not valid yet. | The Valid From date hasn't arrived. |
| This coupon has expired. | The Valid Until / Expiry date has passed. |
| This coupon has reached its maximum usage limit. | The Total Usage Limit is used up. |
| Minimum order amount of ₹… is required for this coupon. | The cart is below the Min. Order Amount. |
| You have already used this coupon … time(s). | This customer (by phone number) reached the Limit Per Customer. |
When Is a Coupon "Used"?
A use is counted when the order is placed. Your coupon list shows how many times each coupon has been used, e.g. 37 / 100 when there's a total limit.
⚠️ If the cart changes: if a customer removes items and the cart drops below the minimum order, the coupon discount is removed automatically at checkout.