Ticket Statuses
| Status | What it means |
|---|---|
| Open | We've received your ticket; it's waiting for our team. |
| In Progress | Our team is working on it. |
| Resolved | We believe the problem is fixed. You can reopen it if it isn't. |
| Closed | The ticket is finished. |
You get a notification (and an email) when your ticket moves to In Progress and when it's Resolved.
Find Your Tickets
- Go to Support.
- Use the filter button and choose a Ticket Status (All Tickets, Open, In Progress, Resolved or Closed), then Apply Filters.
- Click a ticket to see its details: status, category, dates, your message and attachment.
Reopen a Ticket
If the problem comes back after a ticket is Resolved:
- Open the ticket.
- Click Reopen Ticket.
The ticket goes back to Open in our team's queue. For a new, different problem, raise a new ticket instead.
ℹ️ Replies by email: chat replies inside the ticket are currently turned off. Our team contacts you on your registered email address.