Before You Start
Many questions are answered in the Help Center, and the ticket form shows related guides first. If they don't help, raise a ticket: our team reviews tickets every business day and usually replies within 24 hours.
Step-by-Step: Raise a Ticket
- Go to Support (on mobile: Menu (☰) at the bottom → Support).
- Click New Ticket (or Create Your First Ticket if you have none yet).
- Check the suggested guides under "Check our guides first". If your answer isn't there, continue below "Still need help?".
- Issue Category: choose what your problem is about.
- Subject: a short title, e.g. "Payment proof not verified" (up to 200 characters).
- Describe your issue: what you were doing, what happened, and what you expected. Include order or receipt numbers if relevant.
- Attachment (optional): a screenshot or file (PDF, JPG, PNG or WEBP, up to 15 MB). A screenshot of the error helps us solve it much faster.
- Click Submit Ticket.
You'll see "Ticket … submitted!" with your ticket number, and the ticket appears in your list as Open.
How You Get Our Reply
Our team replies to your registered email address. You'll also get a notification in StoreYug when your ticket's status changes. Keep your email address up to date in My Profile.
💡 Limits: you can have up to 10 open tickets at a time. Support needs an active plan; if your plan has expired and you can't renew, use the contact options on the StoreYug website.